Defining
I gathered key stakeholders and uncovered deep knowledge from subject matter experts. I asked questions to help the team understand who our users were. I mapped out end-to-end journeys for each persona, from the discovery of Bridge Connector to the creation of their first integration.
Developing
At the end of the week, I produced a high-fidelity clickable prototype to demonstrate how out platform would look and function. Once the executive team validated my decisions, I helped VPs and product managers delegate the work to engineering teams.
Delivering
I wrote user stories and technical documentation and communicated desired UX interactions to engineers. My prototype (and its subsequent iterations) became the means for leading the product and engineering team toward a shippable product.
My previous software development experience enabled me to quickly understand our customers complex needs. Through thorough investigation and careful listening, my team and I were able to synthesize a product with proven demonstrable value.
While at Bridge, I also
- produced prototypes directly leading to a successful $25M series B funding round
- designed the UI for “Destinations” Salesforce app, available on the Salesforce app exchange.
- created an atomic design system for staff to follow UX guidelines and standards
- created diagrams mapping out application architecture and user journeys
- managed tooling & software licensing for product design team
